Q:What are your business hours?
A:Our business hours are Monday– Friday 8:30am – 5:00pm Pacific. Orders can be placed 24 hours a day / 7 days a week online.
Q:Do you have a showroom I can visit?
A:Yes, we are located at:
1455 W 139th Street
Gardena, CA 90249
(844) 729-7905 (toll free)
Q:Can I pick up my order at your location?
A:Yes. If you live locally, you can place an order with us and pick it up at our showroom.
Q:How do I figure out sizing?
A:You can view our sizing chart here.
Q:When will my order ship out?
A:Most orders ship out the same day. Once an order is shipped a confirmation email is automatically sent.
Q:Will I be contacted regarding my order if it is delayed in any way?
A:Yes, you will be contacted by E-Mail regarding difference in shipping charges or if there is a back orders by one of our Customer Service Reps.
If you wish to contact Customer Service to ask about the status of an order, click here: Customer Service.
Q::How long does it take to receive items that I have requested to get embroidered?
A:Embroidery normally takes 3-5 business days to produce. Please keep in mind that this does not include transit time.
Q:How and where can I track my order?
A:When an order is shipped an automatic email is sent to inform you with your tracking number and requested delivery address.
Q:Is Saturday considered a business day for UPS?
A:Saturday is not considered a standard business day for UPS. Please call us if you need UPS – Saturday Delivery (please note this service is not available in all areas)
Q:How do your soccer goals Ship?
A:All but our Stadium Pro, Futsal, and Euro Goals ship UPS. If you are interested in our 4” round goals please give us a call to provide a Freight Quote.
Q:I’m having trouble setting up my soccer goal. What do I do?
A:Feel free to give us a call with all your goal assembly needs. Our friendly staff will be happy to help you with all your needs.
Q:I would like to pay with a check, who do I make the check out to?
A:Please make your check to Sator Sports Inc.
If you still have questions, feel free to call us at (844) 729-7905 or e-mail us at email@example.com